FREQUENTLY ASKED QUESTIONS
1. WHERE DO YOU SHIP?
Yes, we currently ship to: US, CAN, UK, UAE, AUS, FR, DE, NL, SE, TR, & EG & GULF COUNTRIES & MIDDLE EAST. We plan to ship to most countries worldwide soon. International shipping times vary by location.
2. HOW LONG DOES SHIPPING TAKE?
Orders are usually processed within 5-10 business days. Delivery time depends on your location and shipping method selected at checkout.
3. HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you’ll receive a confirmation email with your tracking information.
4. WHAT IS YOUR RETURN POLICY?
We accept returns within 14 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging.
5. HOW DO I CHOOSE THE RIGHT SIZE?
Please check our Size Guide before placing your order. If you’re between sizes or need help choosing, contact us and we’ll be happy to assist.
6. ARE SOVA PRODUCTS MADE TO ORDER?
Some SOVA pieces may be produced or prepared specifically for your order. Product pages will clearly indicate if an item has a different processing time.
7. WILL I RECEIVE A CONFIRMATION AFTER ORDERING?
Yes. You’ll receive an order confirmation by email shortly after your purchase.
8. HOW CAN I CONTACT SOVA?
You can reach us through our Contact Us page or by using the contact information provided on our website.
9. ARE ITEMS AVAILABLE IN LIMITED QUANTITIES?
Some SOVA releases are produced in limited quantities. Once a limited piece sells out, it may not be restocked.